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Why We Keep B2Bpay On-Shore

Here at B2Bpay, we are proud to be an Australian business through and through. Every member of our team, from sales to customer service, works domestically in Australia. As a Sydney-based business, it’s important to us that we keep all our business onshore.

There are so many reasons to conduct business right here in Australia, and many of them lead to direct benefits for the businesses we work with. From better data protection to elevated customer service, we think that our on-shore operations provide some fantastic advantages for our clients.

All our operations are carried out in Australia

There are plenty of payment processors out there, there’s no need for us to hide that. But for Australian business owners, B2Bpay is one of the better options because we can provide personalised, local support for all our clients.

Everything from customer support to IT takes place right here on Australian soil, which means that our teams are on hand whenever you need us. If you are sick and tired of dealing with chatbots, then you have no need to worry: our local teams are always available during business hours, and we prioritise a fast and efficient response time.

This is even without mentioning our other advantages, such as Qantas Points for the money you earn, and a lack of card processing fees. In fact, it is our dedication to local businesses that mean we can offer Qantas Points (including one point for every $20 paid to you via VISA or Mastercard) for Australia’s largest airline. 

Check out the sections below to find out more about the benefits of on-shore payment processing.

The trouble with off-shore support

Off-shore teams can experience several disadvantages in comparison to businesses that operate entirely on-shore. Companies that outsource to other localities may struggle to keep track of their employees as easily, which can make it becomes difficult to maintain a high standard of work. 

While not always the case, off-shore customer service teams can experience communication difficulties, too. Communication difficulties and language barriers are not only stressful for the clients, who may have a negative experience when trying to rectify a problem, but also for the customer service agents themselves. It’s tougher to tackle challenges when the team is unsure how to proceed. Overall, it’s easier to have an onshore team ready to support customers.

Finally, there may be security concerns. Since data protection legislation differs between countries, there is a risk of misunderstanding which legislative framework to work from, especially if data is stored overseas. Of course, there may be ways to mitigate this risk, but it’s usually better to work with local teams that can ensure compliant data protection.

Why is on-shore business important?

Lots of companies outsource their work to other nations for cheap labour, but B2Bpay believes strongly in the value of onshore business. Here is a glimpse at the benefits you receive from B2Bpay.

1. Personalised customer service

Customer service is at the heart of what we do; we want to see our clients go from strength to strength. Maintaining onshore customer service teams has several benefits, including better local knowledge and a lack of language barriers.

Although companies that outsource try to hire those who speak English, there can sometimes be fluency gaps that make the conversation awkward and difficult. With native speakers, you can get the problem solved quickly and also feel like you’re chatting with a friend. Plus, there’s no need to worry about anything getting lost in translation. 

Thanks to native knowledge, there is no need for us to script every interaction. Therefore, you can get the most out of our customer service agents as they aim to resolve every problem with ease, listening to and understanding your concerns.

Our customer service teams are also personalised. Being based in Australia means we can assign a dedicated business development manager (BDM) to all companies on our roster.

2. Rapid solutions

Not only is conversation easy, but it’s also quick. Businesses encounter issues all the time, and technology can sometimes fail. If something goes wrong with your payment processing, it can be a disaster; the longer the problem goes unsolved, the more money you lose.

With onshore IT teams, there will always be a staff member available during business hours to rectify the issue as soon as possible. That way, you minimise the financial loss that can arise from payment processing systems being down for hours at a time.

Plus, our personalised support means that problems are solved to a high quality, ensuring fewer issues down the line. By training our teams in domestic offices, we ensure a first-rate standard of work that we can be proud of and that gives you peace of mind.

3. Improved security

Every country has different rules governing things like data protection, so keeping all our business onshore is another way to keep your data safe. Our team members are up-to-date on intellectual property rights (IP), data protection legislation, and service-level agreements (SLAs).

For the businesses we work with, this means all your data remains protected and secure. Our processing system is PCI Data Security Standard compliant and utilises Secure Sockets Layer (SSL) for encryption. Plus, it’s hosted by Microsoft in Sydney and Melbourne data centres. 

When processing payments with B2Bpay, you never need to worry about data security – for either your customers or your business.

4. Faster growth

Another benefit of onshore, local teams is that our staff can communicate regularly, both amongst the team and with other departments. We believe this close-knit unit fosters communication and facilitates growth, leading to a creative spark that can develop our products and streamline our processes.

When we grow, so do you. We think that it’s essential to have a cohesive and dedicated team that can keep us – and our clients – moving forward.

Final thoughts: Choose B2Bpay for secure processing

We are proud to be 100% Australian, and we think our payment processing solutions provide the best quality Aussie businesses can find. In terms of local customer service and going above and beyond for our clients, you won’t find better!

Operating within Australia is hugely important to us, and it’s even better that we get to provide unparalleled support to awesome local businesses in a variety of industries. Switch to a local payments provider with B2Bpay and you will see the benefits for yourself.

It’s really simple to sign up, too. Start integrating B2Bpay into your business today by simply heading to our website.


And our team will be in touch to get you started!


And our team will be in touch to get you started!

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