Zenith Payments, which operates B2Bpay, is responding to a cybersecurity event that caused some service interruptions. Payments continue as usual.

I’m writing to update you about a cybersecurity event affecting Zenith Payments, which operates B2Bpay.

You may have noticed some interruptions to our services over recent days. I’m sorry for any disruption this caused you.

We engaged cybersecurity specialists to help us investigate and respond. We have taken, and are taking, additional steps to further protect our systems. You can continue to make and receive payments as per usual.

Our investigation is ongoing. Our current focus is on determining the types of information that may have been accessed. To date, it has not found any access to payment card details or individuals’ identity documents. If our investigation identifies that personal information has been affected, we will make notifications directly in line with our regulatory obligations.

Staying alert

This is a good reminder to stay vigilant online. It is always important to be alert to any email, text or call that:

• asks you to make a payment to a new or different bank account
• tells you our payment details have changed
• asks for your password, login details or a one-time code
• pushes you to act urgently.

If anything looks suspicious:

• Don’t click any links or reply.
• Don’t act on it until you’ve checked with us.
• Please contact us directly.

We know news like this may be concerning. Our continued priority is providing secure payment solutions and supporting our customers and partners. Thank you for your patience and understanding.

Kind regards,
Anthony Drury
Chief Executive Officer